Refund policy

gusto! healthy bowls & wraps Merchandise Store
Effective Date: November 20, 2024

Thank you for visiting and shopping at the gusto! healthy bowls & wraps Merchandise Store (the "Store"). This Returns and Refunds Policy (this “Policy”) applies to your use of the Store and is subject to the Store Terms, Terms of Use, and Privacy Policy (collectively, the “Agreement”), all of which are incorporated herein by reference. Capitalized terms used but not defined in this Policy will have the meanings ascribed to such terms in the Agreement.

Returns

Unless otherwise stated in this Policy or on the product detail page, items may be returned within fourteen (14) days of your receipt of the order (the “Return Period”) for a refund or replacement, as outlined below.

Final Sale Items:

  • All sales are final for customized orders and items marked as “final sale.”
  • These items are not eligible for returns, refunds, or replacements.

Eligibility for Returns:

  • Items must be in the same condition as when you received them: unworn or unused, with tags, and in the original packaging.
  • A receipt or proof of purchase is required.

To initiate a return, please contact us at marketing@whatsyourgusto.com. Returns must be sent to the following address:
1175 Peachtree Street NE, Suite 1000, Atlanta, GA 30361

If your return is accepted, we’ll send you a return shipping label along with instructions on how to send your package. Items sent back without prior authorization will not be accepted.

For any questions about returns, feel free to contact us at marketing@whatsyourgusto.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You receive the wrong item.

This allows us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

For questions or concerns about your specific item, please get in touch with us at marketing@whatsyourgusto.com.

Exchanges

The fastest way to get what you need is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

Once we’ve received and inspected your return, we will notify you whether your refund has been approved.

  • If approved, the refund will be issued to your original payment method within 10 business days.
  • Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at marketing@whatsyourgusto.com.